Thanks for visiting! Please take our two minute survey to help us improve our website for you!

Recognizing and Responding to Suspicions of Child Maltreatment Course

Please read all of the information on this page before starting the course.


The Recognizing and Responding to Suspicions of Child Maltreatment Training is designed for professionals and volunteers working with children and families and any NC citizen concerned with child well-being. The course is currently only available in English*.

*The Spanish version of this course is currently unavailable. We hope to secure funding in the near future to enable us to update the course to include new legislation affecting how child maltreatment is reported.

This Course is Free

Prevent Child Abuse North Carolina provides this and other courses, to North Carolina citizens at no charge through support from the North Carolina Division of Social Services and the generosity of our supporters. We welcome contributions to help us continue to provide these services for professionals and concerned citizens interested in promoting the well-being of families across North Carolina. Use the orange button at the top right of the screen to make a donation.

Learning Objectives

 At the end of this course you will understand:

  • The signs and symptoms of child maltreatment
  • North Carolina mandatory reporting laws
  • The legal definitions of abuse and neglect
  • How and where to make a referral of suspected child maltreatment
  • Barriers to reporting and some strategies for overcoming them
  • Where to find additional resources


Supplemental course materials, including a PDF of the course and FAQ, are available by clicking on the Printable Resources tab located at the top right corner of the course window.

General Course Information

  • This course is not fully supported on tablets, phones, or on certain browsers. Please see Browser Requirements below.
  • Read the Frequently Asked Questions document for assistance before or during the course.
  • Your progress is saved only on your current device. We strongly recommend that you complete the course in one sitting so that you can print your results immediately. If you’re sharing a computer and need to stop for any reason, the next user of the course may overwrite your progress.
  • Please print or save the PDF of your Certificate of Completion immediately upon completing the course.

Feedback and Course Survey

At the conclusion of this course you will be guided through several survey questions. Your feedback is important and will help us improve and develop future versions of this course. Thank you for your participation.

Proof of Completion

After completing this course with a score of at least 80%, you may print your Certificate. A PDF file will be created to either print or save. If you need to save it, please make a note of where it's saved, so you can retrieve it later.


Need Help?

If you need assistance at any time during the course, please see our Frequently Asked Questions. If you don’t find the answer you need or the problem persists, please send an email to Theresa Ryan at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 919-256-6613.*

*We do not have a 24-hour Help Desk. Calls and emails will be addressed as soon as possible during normal business hours.

  • Earbuds or Headphones - The audio may be low in places, so for best results, use earbuds or headphones.
  • Shared Computers - If you are sharing a computer with other users taking this course, please clear your browser cache (Ctrl+Shift+Del for Firefox and Chrome) before clicking the button below. This will remove any previous attempts.
  • Certificate Printing/Saving - The certificate at the end of the course is provided in PDF format so that you can either PRINT OR SAVE on completion. PCANC does not provide paper copies of the certificate. You are responsible to SAVE the certificate if you cannot print it, or contact PCANC for assistance.
  • Browsers - We HIGHLY RECOMMEND that you complete the course using the latest version of Google Chrome or Firefox (PC), or Safari or Google Chrome (Mac).

edge exp3

  • REPLACEMENT CERTIFICATES - Requests for replacement certificates will only be honored if the course was completed in the past 12 months. Beyond that time frame, the course must be repeated in order to obtain the certificate. Due to time and staff contraints, we cannot make exceptions.

If you have any problem with the course, please don't wait to This email address is being protected from spambots. You need JavaScript enabled to view it.. Let us know as soon as possible so we can be of assistance! 



NEW! PCANC Self-Guided Online Course Website*

We are pleased to announce that Recognizing & Responding to Suspicions of Child Maltreatment is now available on our new E-learning platform. In the past year, we’ve worked hard to implement several features to improve your learning experience. This is a good option for users who need to take the course in small parts and those who do not have a printer.

Be a part of the first group of users to earn your Certificate of Completion in this new environment--same content but in an easier-to-use format.


*PCANC will continue to provide the original course (green button above) as we fine tune the new platform. We’ll be sure to let you know when the original course access ends.


Spread the Word

Help us spread the word on social media about Recognizing & Responding to Suspicions of Child Maltreatment. Use our Social Media Toolkit with share images and pre-written social media posts to spread the word and challenge others to take the course!



Prevent Child Abuse North Carolina

A chapter of Prevent Child Abuse America

Photo Gallery