Prevent Child Abuse North Carolina (PCANC) is in the process of finalizing a new strategic plan focused on making prevention a priority in two key areas – policy and capacity building. Policies that support families are essential for a society where all children and families thrive. 

Since beginning the policy work last year, we have worked closely with other state-level partners to support policies that strengthen families and prevent child maltreatment, including opportunities such as:

As a function of being invited to these tables, PCANC created an evaluation plan for policy work in the next year that includes using an equity lens, being data driven, and working in partnership with other statewide organizations and our Prevention Action Network (PAN).

In October, we were thrilled to promote Senior Partnership Engagement Manager Melea Rose-Waters to the role of Policy Director. She has been a part of the PCANC team since 2016, working with communities to develop the first Community Prevention Action Plan in Cumberland County (Fayetteville), which set the framework for other communities to build their own strategic plans to prevent child maltreatment. Her strong relationships across the state, social work training and advocacy experience make her the perfect fit for this important role. 

One policy investment that Melea would like to see happen in North Carolina…
It’s hard to pick one because I want all of the items on our policy priority list to happen, but I will say all families having access to home visiting and parenting education could make a huge, positive difference for families. Evidence-based program outcomes in NC show a decrease of child abuse and neglect by almost 50%, but only around 1% of eligible families have access to any type of home visiting program. Healthy beginnings are critical for babies and parents need support while they’re doing the most rewarding, and most challenging, job – raising a family.

Melea Rose-Waters, Policy Director

As a result of COVID-19, many families are facing stress and disruption.  As this situation continues to evolve, we know that additional support will be needed to help children and families struggling with this crisis. Please refer to our COVID-19 policy page for more information on how we have shifted to advocate for families in response to this global pandemic.

As adults, it is our responsibility to ensure the healthy growth and development of all children. That includes intervening when we suspect a child’s well-being is or may be at risk.

Your Role in Protecting Children from Maltreatment

North Carolina law requires all adults to report suspected child maltreatment. You do not need proof that maltreatment has occurred; you only need reasonable cause to suspect maltreatment. You do not need anyone’s permission to file a report.

For a comprehensive explanation of the North Carolina law requiring all citizens to report cases of suspected child abuse, neglect, and dependency, click here.

If you need more information about what to do if you suspect abuse and neglect, take PCANC’s free web-based Recognizing and Responding to Suspicions of Child Maltreatment training. After completing this course, follow the instructions to print your Results to provide to employers or volunteer managers indicating that you have successfully completed the course.

Download our Recognizing & Responding to Suspicions of Child Maltreatment one-pager as a reference tool.

Remember, it is your job as an adult to help protect children.

How to Make a Referral

To make a referral, call your local county Department of Social Services (DSS) where the child lives. Find contact information for your local DSS in the North Carolina DSS County Directory. Share any information you have about the child – name, age, address and parent or caregiver name – and what makes you suspect abuse.

You do not need to provide your contact information when making the report; but if you do, you will receive a notification as to whether Child Protective Services (CPS) will or will not investigate the case.

What Happens After You Make a Referral

If your referral is accepted for assessment, the county DSS will initiate an assessment within 24 hours for abuse or 72 hours for neglect. The assessment will include a visit to the home and interviews with the child, his or her family and others. DSS will work to protect the child while helping the family address issues that may be contributing to the abusive or neglectful behavior. Families most frequently work with DSS to receive services in the form of counseling, emergency foster care, help with basic needs, parenting classes, and intensive in-home services.

If You Are Not Satisfied With the Result After You Make a Referral

If the CPS worker assigned to the case determines there will not be an investigation, you may contact the CPS Supervisor at that location.

If you are still not satisfied with the outcome after contacting the CPS Supervisor, you may contact the DSS Director at that site and state your concern.

If you are still not satisfied with the outcome at the local DSS level, call the Child Welfare Policy Consultation Team within the North Carolina Division of Social Services at 919-527-6340, and Administrative Support staff will direct your call to the next available consultant.

If you need legal services, we recommend one of the following resources:

  • Lawyer Referral Services at 1-800-662-7660 is a free service of the North Carolina Bar Association and can help you locate an appropriate attorney for your particular needs.
  • Legal Aid of North Carolina at 919-856-2564 can help you access a low-cost attorney for custody issues.

Spread the Word

Help us spread the word on social media about Recognizing & Responding to Suspicions of Child Maltreatment. Use our Social Media Toolkit with share images and pre-written social media posts to spread the word and challenge others to take the course!

Recognizing & Responding to Suspicions of Child Maltreatment Social Media Toolkit 
Download Social Media Images